PDA

View Full Version : A kudo for your support staff


DonWallace
11-23-2006, 04:51 PM
Hi,

I just wanted to give back some praise.

Last night I installed Drupal to my VPS and found to my chagrin that it needed a higher PHP version than I had. I submitted a trouble ticket. Within about 20 minuts I received a response from Shane Howearth that he had installed the series of packages needed to upgrade me to PHP 5.1.1.

When I got the email I expected it to be a CONFIRM, not that the problem had been fixed.

:D Excellent! Thanks a bunch!

Don

JohnBoy
10-08-2008, 03:40 PM
Let me pile on the praise - the support staff at Rimu is spectacular. I've asked dozens of questions over the past several months, and struggled with learning how to harden my VPS against attacks. Rimu Rocks!

Thanks for terrific service.

John